Feb 28, 2001 4,481 4 81. Customized services especially for you. Well at least thats what I read on reddit. Our forwarder will check your packing before picking up pr oducts to avoid any damage in delivery. Sep 20, 2011 #1 Can an MSI GTX 550 Ti that was won in a raffle be registerd or rma'd without a receipt ??? How to send my product for repair service? GE65 Raider . How do I change the fan speed? Hardware and Technology.
MSI should consider expanding its customer service to Facebook and Reddit — it's a great way to reach consumers who spend most of their time crawling social media platforms.
MSI isn't available on weekends and bank holidays for your device troubles, which can leave you in a bind for a few days before a tech agent is reachable. Second, MSI's phone support is abysmal — one California-based tech agent led me so far astray, I had to do a factory reset to undo his unwise directives. Join The Dark Side. I was confused at first, because I didn't see an email from MSI with the aforementioned PDF. Mind you, there was no need to uninstall Dragon Center in the first place.All MSI warranties come with one-time accidental damage repair, but this doesn't cover the cost of shipping your laptop to MSI.I investigated MSI's tech support like a spyTwitter's social media support was the slowest (compared with other online resources), and I wouldn't recommend this route for MSI users seeking customer service. Welcome to MSI Service and Support. Regarding any incidental damage, indirect damage, special damage or consequential damage caused by or related to purchase or use of the Product, the Company assumes no responsibility, even if the Company has been informed of the possibility that the damage may happen.If you encounter any problem in product use, to quickly resolve the problem, We suggest you consult the following steps:For purchases made that MSI provides local pickup service , we recommend you keep its original packaging for future pr oduct services.
Support and Warranty (6/20) MSI's failures in tech support are a nearly routine aspect of our undercover tech-support showdown, and this year, things got worse.
All Product. However, the customer must properly pack the Product when sending it for repair, to avoid further damage in the course of shipping. And, How do I get the new Microsoft Edge browser?Long story short, Jose advised me to delete my so-called "old" Dragon Center app and then head to MSI.com to download the latest Dragon Center software for my unit. Micro-Star Int'l Co., Ltd. (thereinafter called "the Company") warrant that, subject to the terms and conditions set forth herein, our Product has no defect in material and manufacture and the Product conform to the Specifications document.
MSI warranty without receipt. I didn't receive a reply until 10:28 a.m. EST on Feb 18.
MSI Products Warranty Agreement. I called at 8:37 p.m. EST on Feb. 19 and asked him, "How do I connect Dragon Center with the MSI mobile app? The call lasted a total of 7 minutes.Hoping my next call would go better, I rang MSI for a third time at 1:14 a.m. EST on Feb. 19 and asked the following question: "How do I change the fan speed?" The call lasted 4 minutes.All of this madness could have been avoided if he had just asked, "Hey, do you have the Mobile tab on your Dragon Center? Please refresh the page and try again.Before even making my calls to MSI, I grew frustrated with the company's technical support hours, which are Monday through Friday, 5:00 a.m. to 4:00 p.m. PDT. What I have been told in the past is that the refurbished card's warranty is equal to the amount left on the original card! How to send my product for repair service? But six minutes later, an MSI agent sent me the forgotten PDF — a wonderful, exhaustive guide on how to connect Dragon Center with one's mobile app — that I had been waiting for since Feb. 15.I worked around this issue, though.
If MSI is too hesitant to branch out in the social media realm, I'd suggest a live chat option for a quick-and-easy way to reach a tech agent using just a few finger taps on a device.He seemed frazzled by my question. RMA Status Track a repair status. Thread starter StarRover; Start date Sep 20, 2011; Sidebar Sidebar.
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