*A "problem" is an error or a failure of a product to conform to the documentation or other authorized Symantec published specifications.We will provide technical support for our products when used in a supported configuration. In most cases, "business hours" means 08:00 a.m. to 05:00 p.m. in the local time zone as selected by the Customer.Symantec may offer to sell third party support for certain third-party branded products. We apologize for the inconvenience.
Your designated contacts must have a thorough understanding of the specific Symantec product that is the subject of the technical support case, along with applicable technical and product knowledge needed to assist with the timely resolution of a case.Case management is broken into several key activities. If you feel you're missing specific products / entitlements when navigating the Broadcom Support Portal, please contact Customer Care and provide them your Site ID (formerly known as your Support ID). A Broadcom employee just contacted me on the blog and gave a statement about the problems with issuing Symantec SEP licenses.
This strategy has left many customers with diminished support, end-of-life products, and technology that will either be retired or no longer receive investments in either R&D or support.Such an approach doesn’t lend well to tackling the changing face of data loss. Identify your upcoming renewal requirement per your Symantec renewal notification email (notification process varies by product and region) and contact your reseller to place your order. Customers are advised to always install the latest available upgrades and updates:If we determine that the severity level assigned to your case does not align with our definitions, we will re-categorize it to reflect those definitions. Support.Broadcom.com will be undergoing maintenance and will not be accessible from 2AM PST to 5AM PST on Saturday February 15th, 2020. The information published here will not apply to the delivery of such third party-branded technical support.All options (Standard, Standard Plus, Advanced, Premium, Premium Plus & Software Support) include the following:A supported configuration might be converted into an alternative configuration where a vendor modifies one of its components that is part of the original supported configuration. When you log your case, you may identify specific individuals as your designated contact(s) for that case. Enterprise Renewals: Your reseller will contact you about your upcoming renewal and will prepare the relevant renewal quotation. We will not tell you how to execute an upgrade or walk you through installation steps.Symantec offers extensive support resources:This policy handbook sets forth guidelines for doing business with Symantec and describes Symantec's policies relating to the new purchase and renewal of entry-level Maintenance offerings for Symantec’s hardware and software (on-premises) products.Your designated contacts will act as a liaison with Symantec technical support staff. As details about their combined future have emerged, several major proposed changes could hurt their customers’ Insider Threat management posture, including the following:If you use Symantec currently, we recommend evaluating your endpoint DLP module in these three areas:Here is why Insider Threat Management is cost effectiveIf those questions create a stir, you should check out how the ObserveIT Insider Threat Management platform can be deployed in under an hour and provide visibility into risky data movement by insiders in real-time.Traditional endpoint DLP solutions have not stood up to this challenge.
Here’s why we believe Broadcom/Symantec Enterprise Security approach is not the right way forward.Broadcom has closed their acquisition of the Symantec enterprise security portfolio and the Symantec brand on Nov 5, 2019. I have tried reaching out to Symantec multiple times but keep being told that someone "will call me in 2 hours".
With continued focus on cutting costs & focusing on fewer customers, the following common issues with Symantec DLP will fester as technology advances: However, we will answer specific questions related to these tasks. For an upgrade to Symantec Endpoint Protection 14.2 or later, firewall policies cannot incorporate the changes for IPv6 if you changed some default names. Following the processes described in this Handbook will improve your support experience when contacting us for assistance or when using our online resources.
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